Culture ID is not Supported Error in Jet Hub

Overview

• When you try to upload a report in Jet Hub, the following error message is displayed:

  Culture ID that is not supported

• When you try to run a report in Jet Hub, the following error message is displayed:

  Please check with an administrator to assign a default culture ID when invalid code is found.

Resolution

To resolve the previously mentioned errors, perform the following:

Go to the ServiceSettings.config file and add the following:

<add key="DefaultCultureID" value="1033" />

Note: You can add any code as your default culture ID, if the code is recognized by the Microsoft services. To find more codes, see Microsoft Codes.

Once this is added, ensure the service for Jet Hub is restarted in IIS.

After the code is added to the ServiceSettins.config file, restart the Jet Hub service in IIS.

If a custom or invalid culture ID is present in your Windows environment, you can use this key as a default culture ID.